TERMS & CONDITIONS – GUESTHOUSE STARI MAYR

A reservation is confirmed when the guest successfully completes the booking process and receives a booking confirmation at the provided email address.

The guest is responsible for ensuring that all information provided during the booking process is correct, including the number of adults and children and the ages of children.

Prices are stated in EUR and apply to the selected room, dates, number of guests and selected rate type.

Extra beds are available only upon prior confirmation by the property and are subject to availability and the characteristics of the selected room.

Two rate types are available for direct reservations:

Standard Rate

The reservation may be cancelled free of charge up to 7 days before the scheduled arrival date.

If the reservation is cancelled less than 7 days before arrival or in the event of a no-show, the property reserves the right to charge the full value of the reservation.

Changes to the reservation are possible up to 7 days before arrival, subject to availability. Changes to dates, room type, number of guests or other elements of the reservation may result in a change in price.

Non-refundable Rate

The Non-refundable Rate is 10% lower than the Standard Rate.

Reservations made under this rate cannot be cancelled free of charge. In the event of cancellation or no-show, the full value of the reservation will be charged.

Changes to a Non-refundable reservation are only possible by prior agreement with the property and are not guaranteed.

The specific conditions applicable to the selected rate are also displayed during the booking process.

Guests provide a valid payment card through the secure Stripe payment system when making a reservation.

Payment card information is processed by Stripe. Guesthouse Stari Mayr and the HBook booking system do not have direct access to the guest's complete payment card details.

For Standard Rate reservations, the payment card is used to guarantee the reservation and may be subject to pre-authorisation. A pre-authorisation does not constitute final payment for the accommodation.

The accommodation is paid directly at Guesthouse Stari Mayr. Payment can be made in cash or by payment card.

In the event of a late cancellation or no-show, the applicable amount may be charged in accordance with the conditions of the selected reservation.

For Non-refundable reservations, payment or reservation guarantee will be processed according to the conditions displayed to the guest during the booking process and the technical capabilities of the payment system.

If a pre-authorisation or other required card verification is unsuccessful, the property may request another valid payment card or payment method.

Tourist tax is not included in the online reservation payment and is calculated and paid separately at the property.

The applicable tourist tax is determined according to the actual number of guests, their ages, number of nights and applicable regulations.

Tourist tax is not charged for cancelled reservations or no-shows where the accommodation service was not actually provided.

Guests may select additional services during the booking process where available.

The price of each additional service is displayed before the reservation is confirmed.

Services or additional items requested later or during the stay may be charged separately.

Pets are permitted with prior notice. A pet supplement of EUR 10 per night applies.

Check-in is available from 14:00.

Check-out must be completed by 11:00 on the day of departure.

Guests will receive access instructions and other important information regarding their stay before arrival.

Early check-in or late check-out is only possible by prior arrangement and is subject to availability.

All rooms at Guesthouse Stari Mayr are non-smoking.

Smoking inside guest rooms is prohibited. In the event of a violation, a charge of EUR 200 will apply to cover additional cleaning, odour removal and preparation of the room.

Guests are required to use the room, equipment and common areas carefully and responsibly.

Guests are responsible for damage caused intentionally or through negligence by themselves or persons included in their reservation.

In the event of damage, the property reserves the right to request reimbursement of the resulting costs.

Guests are required to respect the house rules and the peace, safety and comfort of other guests.

In the event of serious or repeated violations, the property reserves the right to terminate the guest's stay without refund of the unused portion of the reservation.

If a guest decides after arrival to end their stay before the departure date stated in the confirmed reservation, unused nights are generally non-refundable.

A different arrangement may be made only by individual agreement with the property.

In exceptional circumstances where accommodation cannot be provided due to force majeure, technical failure, safety reasons or other unforeseen circumstances, Guesthouse Stari Mayr will inform the guest as soon as reasonably possible.

If the property is unable to provide the confirmed accommodation, any amount already paid for the reservation will be refunded.

Guests may submit complaints to:

stari-mayr@t-2.net

Each complaint will be considered individually according to the circumstances of the particular case, and we will endeavour to reach an amicable solution.

Where possible, guests are encouraged to inform us of any issue as soon as possible, preferably during their stay, so that we have an opportunity to resolve it.

Guests' personal data is processed for the purposes of managing reservations, communicating with guests, providing accommodation services, processing payments and complying with legal obligations.

More detailed information regarding the processing of personal data, legal bases, retention periods, recipients of personal data and individual rights is provided in our Privacy Policy available on our website.

Mayr d.o.o. / Guesthouse Stari Mayr

Glavni trg 16

4000 Kranj

Slovenia

Email: stari-mayr@t-2.net

Phone: +386 40 420 262